Your vehicle is important to us and so are you!
Our experienced staff provides the best customer care to help and guide our customers through the process of having their vehicle repaired, to ensure the experience is as hassle-free as possible.
We provide the following conveniences to make the process comfortable and stress-free.
Accident Guide
Being in an accident can be terrifying and stressful so we’ve prepared this handy Accident Guide to help guide you through what to do after the unfortunate event of an accident.
Visa, Mastercard, and EFTPOS facilities are available
We accept all types of payments and can also process credit cards over the phone if required. Cash payments are also accepted.
Modern waiting area
Wait in the comfort of an air-conditioned room with tea, Nespresso Coffee, chilled water available. There is also a courtesy telephone available to customers for contacting their insurance company or interested parties.
Door-to-door service
We will help get you to and from our premises whenever possible. Live local? We can offer you a lift home! We can also collect you from the Yeerongpilly train station, or provide a complimentary taxi (conditions apply).
After-hours vehicle drop off
Our secure Key DropBox system allows you to deliver your vehicle to us when it suits you. Whether that be before work, late at night or any time over the weekend.
Vehicle security
24-hour video surveillance, security patrols with fully secured or undercover vehicle storage ensures your vehicle is safe at all times.
Replacement vehicles
We can help get you into a replacement vehicle, so you’re not stuck without transportation while your vehicle is being repaired (conditions apply).
Communication
Stay informed with our courtesy SMS updates while your vehicle is being repaired. Our friendly staff is also willing to chat if you have any questions. Find out more about the vehicle repair process in our handy Repair Process Guide.